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 The most beneficial webinars you will attend all year!

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Prospecting Webinars

If you want to increase your sales and retain more customers, you need to learn how to gain access to decision makers, and how to build and leverage professional relationships. If your sales people are not getting to the top, this session will show you into the executive’s suite to gain a positive position and increase profitability.

Prospecting in the Executive Suite

• Learn how to win over executives and leverage their support
• Discuss value and options -- rather than price and terms
• Gain a greater competitive advantage
• Close quicker and more profitably
• Get the critical information about the sale and not the hype

Prospecting for More Business

• Learn how to create opportunities with new and existing customers
• Gain valuable insight on how you can add value
• Identify organizational needs and position your value
• Uncover new “win-back” opportunities
• Monitor the health of the current relationships and win more business by leveraging referrals

 Negotiating Webinars

Improving Your Negotiation Skills for a Healthier Bottom Line

Do you give concessions to the customer before the negotiation begins? You’re not alone! Many sales professionals have not learned the secret to profitable negotiations. We'll help you keep profit in your pocket. What you don't know could be costing you! Learn how to negotiate from a position of strength.

Fundamentals of Negotiating      

• Learn the 9 sales negotiation crimes and how to avoid them
• 5 characteristics of a good negotiator
• 5 stages of negotiation
• When to negotiate
• 3 Negotiating Obstacles and strategies for how to avoid them
• Understanding the 4 Negotiation Styles and how to successfully handle each
• Know the participants in the process
• How to negotiate as a team

Managing Difficult Negotiations

• 4 Ways to resolve differences
• Developing effective concession strategies
• Counterproductive behaviors
• Learn the 3 steps of sales negotiation and how to handle them with confidence
• Learn buyer tactics and strategies for countering them

Customer Relations Webinars

There are two important factors that are critical to the continued success of your company; maintaining your current customer base while adding new customers.

Unfortunately, your competition would like to increase their marketshare by reducing yours. In today's highly competitive environment, your sales force must balance enhancing existing customer relationships while targeting and acquiring new accounts.

Plan to have your entire company attend these impactful webinars

Developing Customer Loyalty is a Necessity not a Nicety

• Who really is your customer
• What today's customer really want
• The Personal/Professional Model to make each customer interaction positive
• The Customer Grading Scale; how you are evaluated and how to get a higher grade
• How to make your customers raving fans

What To Do When Good Customer Relations Go Bad

• How we disrespect our customers unknowingly
• How to avoid an unproductive interaction with a customer
• 4 sure fire ways to defuse a customers negative emotions
• The 4 step recovery process when the mistake with a customer is your fault